Refunds & Cancellations
We want you to be confident before you engage us. Every engagement is quoted and agreed in advance. This policy explains how cancellations and refunds work for both one-time engagements and recurring subscriptions. All amounts are in US dollars.
Recurring subscriptions (monthly retainers)
Cancel anytime, 14-day notice. You may cancel a monthly retainer at any time by emailing [email protected]. Your cancellation takes effect after a 14-day notice period. You are billed for that notice period and are not billed for any period after it.
- Recurring plans bill monthly in advance to the payment method on file and continue until you cancel.
- Because retainer time is reserved and delivered each month, monthly fees for the current and past periods are non-refundable once that period's work has begun. Cancelling stops future billing after the notice period.
- We will always confirm a cancellation in writing. If you are ever charged after a confirmed cancellation, contact us and we will refund it promptly.
One-time engagements (audits and projects)
- Before work begins. If you cancel a one-time engagement before any work has started, you receive a full refund of amounts paid for it.
- After work begins. Once work has started, fees for work already performed and deliverables already produced are non-refundable. Any prepaid amount not yet earned is refunded.
- Deposits reserve capacity and cover initial work; they become non-refundable once the engagement is scheduled and preparation has begun.
How to cancel or request a refund
Email [email protected] with your name, the engagement or plan, and your order or invoice reference. We confirm every request and process approved refunds to your original payment method, normally within 5 to 10 business days.
Payment questions and chargebacks
If something is wrong with a charge, please contact us first at [email protected]. We resolve billing questions quickly and prefer to make things right directly rather than through a dispute.
No guarantee of results
Refunds relate to the service purchased, not to business results. Outcomes depend on your market and execution, and we do not guarantee specific revenue, sales, or growth.
Contact
Questions about this policy: [email protected].